Behind the Scenes
Our Process is Charmingly Human
We have a hand in everything we make—our mugs, t-shirts, tote bags, and stickers. From design to printing to packaging and shipping, it’s all done by real people who care.
For those of you who have ever been to a book club, you know book club doesn't play. Our Not So Loud, I Had Book Club Last Night Mug exposes the secret that we had all hoped to hide — book club is lit. Gather your friends together and have a cup of coffee to rest and recover from your "boring" book club the night before!
Our Book Club mug is an excellent gift for anyone who loves literacy and is always up to date on the newest release. Grab your library card, fire up your Kindle, and pour your favorite beverage as you cozy up with your latest book club read. No matter how the story goes, your new favorite mug will always be there for you!
ABOUT THE MUG
You have 30 days from the delivery date to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A $4.95 fee will be deducted from your refund for most mailed returns.
Start your online return here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@loftipop.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged Items
We only replace items if they are defective or damaged. Send us an email with necessary photos of damage to hello@loftipop.com and we will either provide a full refund or replace the damaged item.
We have a hand in everything we make—our mugs, t-shirts, tote bags, and stickers. From design to printing to packaging and shipping, it’s all done by real people who care.
